Refund policy
At Crescent Anew™, your well-being and satisfaction come first. We take great care to ensure that all of our natural, herbal-based products arrive to you safely and in perfect condition.
Because our items are sealed consumable wellness products, we follow strict health and safety guidelines when handling returns and refunds.
Return Eligibility
To qualify for a refund, your item must meet the following conditions:
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The product seal must be unbroken, undamaged, and untampered with.
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The item must be returned in its original packaging.
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The return request must be made within 30 business days of receiving your order.
Once the seal on our tea blends or bottled capsules is opened or broken, the product becomes ineligible for return or refund for health and safety reasons.
Non-Returnable Items
For the safety of all our customers, we cannot accept returns or issue refunds for:
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Any product with a broken, opened, or tampered seal
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Items not in their original condition or packaging
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Items returned after 30 business days
How to Request a Return
If your order qualifies for a return:
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Contact our support team at crescentanew.shop@gmail.com within a recommended 15 business days of delivery.
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Include your order number, the product name, and a brief description of your request.
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Our team will provide return instructions and the return address.
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If your package arrives damaged or if you receive the wrong item, please contact us immediately at crescentanew.shop@gmail.com with your order number and photos of the issue.
We’ll replace the product or issue a full refund as quickly as possible.
Exchanges
At this time, we do not offer direct product exchanges. If you wish to replace a product, please initiate a return (if eligible) and place a new order through our website.
Questions?
We’re here to help ensure your Crescent Anew™ experience is positive and restorative.
📧 Email: crescentanew.shop@gmail.com🕒 Hours: Monday–Friday, 9 AM–5 PM CEN